How can we help?
Answers to the most common questions, plus a direct line to our team. We reply within 24 hours, every day.
Common questions
How do I open a box?
Sign in, pick any box and hit Open — you play with free virtual coins. The reel spins and lands on your item: keep it in your collection or trade it in for more coins.
How does credit work?
TroveDrops is free to play during the beta. You get free virtual coins to open boxes, and trading in an item adds coins back to your balance. Coins have no cash value.
Can I withdraw or cash out?
Not during the beta. TroveDrops is play-for-fun: coins and items are virtual, so there is nothing to withdraw or cash out. We will share launch news when real rewards go live.
Will my item ship to me?
Not during the beta — items are virtual and nothing ships yet. Your drops stay in your collection, and you can trade them in for coins and keep playing.
Are the boxes provably fair?
Every spin is sealed with a hashed server seed before you open, combined with your client seed and a nonce. After opening you can reveal the seed and re-compute the exact result — outcomes can never be changed after the fact.
How do I set limits or take a break?
Open your profile and use the Responsible play tools to set a cool-off or self-exclude for 24 hours, 7 days, 30 days or permanently. While active, deposits and box opens are blocked.
Still need help?
Email our support team with your account email and we will get back to you fast.
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