Frequently asked questions
Is this real-money gambling?
No. TroveDrops runs on site credit. You open boxes with credit, win items, and can ship them, withdraw their value, or sell them back to credit.
Is it provably fair?
Yes. Every open commits a hashed server seed before you spin, your client seed is editable, and you can verify any past open. See the Provably fair page.
How do I get my winnings?
Won items sit in your inventory. Choose Ship (physical delivery), Withdraw (cash out the value), or Cash back (instant site credit).
How long does shipping take?
After you submit an address, our team reviews and dispatches. Delivery times vary by item and destination — typically a few business days to a few weeks. See the Shipping page.
Do I need to verify my identity?
ID verification (KYC) may be required before we ship physical items or process a withdrawal. See AML & verification.
What is the minimum age?
TroveDrops is strictly 18+. See Responsible gaming.
Can I take a break?
Yes. In My profile → Responsible play you can start a 24-hour, 7-day, 30-day or permanent self-exclusion at any time.